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Customer Service

Thankyou for purchasing one of our toys. If any pieces are broken or missing please accept our apologies, and fill out our Customer Service form below:



or email You can also phone 01628 488525 between 09:00 and 17:30 Monday-Friday, excluding bank holidays. 

As we are very busy after Christmas please provide a delivery address so we can post items to you as quickly as possible without needing to reply to your email. We will be working hard from Thursday the 27th to help customers and send replacement parts as quickly as possible. 

Please note that .pdfs of our instruction manuals are available on each product page, these may have the answers you are looking for. 

Your data will be handled in line with our Privacy Policy and GDPR Safety notice.